SUPPORT - ts26 (travel system 26 car seat adaptors) – free replacement
The TS26 Car Seat Adaptors attaches a Maxi Cosi, Cybex, phil&teds Alpha and Mountain Buggy Protect infant car seats to phil&teds hammerhead, black classic, explorer, dot, navigator and navigator with auto stop strollers.
Consistent with our commitment to safety we are making available to all TS26 customers a free replacement TS26.
Our continuous improvement process suggests that the TS26 is brittle at very low temperatures, and could break or crack. We wish to avoid any such incident.
Consumers should CEASE using their TS26 car seat adaptors and register online for a free replacement.
Note: problems with this form on mobile devices? We suggest using a desktop/laptop or trying an alternative web browser.
Only the TS26 travel system is affected and is identifiable by an identification label on the right side adaptor. New and replacement TS26 have an updated label (TS26 2.0) PLUS an additional max load label on both left and right adaptor.
Any queries please contact our trained customer services representatives by email:
mytravelsystem@philandteds.com
