Shipping Policy

Delivery time frames:

All delivery time frames are estimated, we cannot guarantee delivery within this time frame due to unforeseen circumstances. Estimated delivery time frames are as follows:

  • UK: 3-5 business days. Additional 2 business days for delivery to rural properties.

NOTE: Brexit resulted in changes to shipping and importing requirements for goods moving from EU to UK. Our UK customers are supplied from our warehouse in Holland, so orders now undergo these new processes

UK Customs and courier companies are experiencing a backlog in all freight coming into the UK (which includes orders from phil&teds®) - and this situation is out of our control, however we continue to work hard to ensure our parcels are delivered as quickly as possible. As such, please note that the unpredictable variability in timeframes may mean an order can take longer than that indicated above.  

UK freight & handling (Shipping) charges

  • Orders under GB£ 75.00: GB£ 7.50
  • Orders between GB£ 75.00 - GB£ 150.00: GB£ 15.00
  • Orders GB£ 150.00 and over: Free

    Payment Methods

    We accept Visa, MasterCard, American Express, Maestro, Shopify Pay, Apple Pay, Google Pay, PayPal, and phil&teds® gift cards.

    All transactions are made in British Pound Sterling.

    Your account will be charged at the time your order is placed. We can accept Visa gift cards as long as the funds available cover the cost of the entire order.

    You cannot pay for an order using two separate payment methods, unless one of those methods is a phil&teds® gift card.

    All payment methods offer ultra safe & secure payment: you will be directed to their respective websites to enter your payment details at checkout.